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BAD SHOP! Hilton's Tent City

Danger, Hiltons Tent City (translate.google)



Recently purchased by mail order shop overseas, MSR Mo Room 3 is, and too bad a condition, the shop was the worst response.
Finally, to involve the card issuer. . . (Sweat)


Were, this trouble is at our shop.

Hiltons Tent City
http://hiltonstentcity.com/
support@hiltonstentcity.com

>> NEXT...

>> Original
It Aya Takeshi ※, Please note.


I uploaded a journal article in trouble overseas before, and then also give up some degree, to pay shipping from Japan, but I thought this matter over, it will further expand and worst shop as a reminder We also issued name.

Actually, in the end anyway, although I was not planning to public - (sweat)



Background ■ (summary)
Hiltons Tent City shopping at the third time this time. MSR than ever now because they bought the product, ask to see peace.

At that time, I had on the net stock of Mo Room3, on 20 October 2010, MSR Mo Room3 review and inventory, to check e-mail can be shipped to Japan, Hiltons Tent City sent.
http://hiltonstentcity.com/library/msr-tents.htm


The answer was immediately on 20 October 2010.

-------------
Hello,

We only have 1 MoRoom 3 in stock. We cannot order any more from MSR as they
have discontinued this model. We do have the footprint as well, but only 1
of those as well. Let us know if you are interested.

Thanks,

-Mike


Hilton's Tent City
272 Friend St.
Boston, MA 02114
www.hiltonstentcity.com
-------------



This is the reply was, until now responsible for different, Mike was from.
In the previous 10% OFF coupon I could use it, the application and use of this coupon, asked about shipping.



, And there is no reply, sent back 26. The answer had folded the same day on October 26.
-------------
Hello,

Before we can process this order, we need your credit card information. The
shipping costs will vary depending on the weight of the package. You can get
an approximate estimate on the shipping by visiting this link:
http://ircalc.usps.gov/

Thanks,
-Mike

-------------



Order processing to continue this rate, it said credit card required.
I have no issues about coupons and send the card information items calculated here. (Since the third shop, but I was at ease...)

-------------

MSR MO ROOM 3 Hilton's price - $ 399.95 *
------------------------------------------
PUMPKIN10 Take an additional 10% off all products * 11/01/2010
------------------------------------------
Total: $ 359.95

-------------



What no contact since then, looking at a situation and asks to what once again on October 30,
But ignore the microphone from the previous staff who came in the mail 31 days.


-------------

Hello XXXXX,

Thank you very much for your order. It was shipped on Oct 27th,
via Priority Mail International from the United States Postal Service. You
can track your package at www.usps.com, by entering your customs declaration
number, CXXXXXXXXXS, into the "Track & Confirm" box on the right-hand side
of the home page. It should take 6-10 days for your shipment to arrive at
your country's customs. It will be delivered as soon as it passes customs
inspection. The total charge for shipping was $ 75.15. Please let us know if
you have any further questions, and thank you very much for your business.

Take Care,

XXXXX

Hilton's Tent City
272 Friend St.
Boston, MA 02114
www.hiltonstentcity.com

-------------



Etc. Yara, 27, seems to me more.

In return from the trip, Hilton's Tent City had received the goods.


In, seen immediately opened, was the last diary, downright strange thing has come out. . . (Sweat)




Please see in the picture anyway ~













First appearance.
There is no product tag.
Wait, you say, there is something after peeling, the original tag (embroidery), peeled off part of something, then the hole is empty. . .




Essentially, if genuine, and I should have tagged the like embroidery. . .






And they tagged sale for $ 328.50 that says. . .
Well, this is, is that I do not know what this tent, but if I get too attached to the insensitivity of this bill. . .



, And is a confirmation of the contents.









When I opened up, dirt and wear also found.
With hair like that also included in the new is not clear. (Bad mood ~!)













, The picture is a confusing, dirty here.

Sat?
I do not know what dirt, stains found on several places.
I know a dirty look real soon, so confusing and take a picture, looking to rely on light from various directions.


In this content only.
Pegs and ropes, instructions, which should have originally housed them, and no storage bag.


Immediately report the matter to the shop on November 8.
From the previous day's charge of 9, received an apology email.
-------------

We understand, and apologize greatly for the inconvenience. What was the
model? Can we ship you a new tent?

Thank You,
XXXXX

Hilton's Tent City
272 Friend St.
Boston, MA 02114
www.hiltonstentcity.com

-------------



It offered an email Send me a new tent because it was an apology, I asked what will replace it with a new one.
In addition, we have also included the receipt, the coupon amount is not reflected in the receipt, $ 399.95 because it was settled in, pointed out here, too.


February 10 11, Mike reply came from.
-------------
Hello,

We unfortunately have no more Mo Room 3's left. Based upon the pictures you
provided, I can't determine if there are any warranty issues. That tent may
have been set up once to show to a customer, but is in perfect condition.
The frayed nylon can be taken care of with careful use of a lighter. Because
no warranty issues are present, we are not responsible for a return. If you
are unsatisfied with the quality, you are more than welcome to send it back
at your expense. As far as the coupon, the price that was provided is the
final sale price. No additional promotions applied to that price. Let us
know if you have any other questions.

Thanks,

-Mike

Hilton's Tent City
272 Friend St.
Boston, MA 02114
www.hiltonstentcity.com

-------------



To summarize briefly. . .
Mo Room 3 is that it is the last stock.
The tent was set up, but maybe once, but in perfect condition.
Nylon rubbing problem if care is not, no problem because this tent, we have no responsibility.

If you are not satisfied about the quality, please return at your expense.

The coupons attached to the carriage incurred by us because from the minute that the same level as the discount was not applied.



And say that.
Well, say no problem with this state sent him a tent, even if I think that giving up 100 steps.

Did not know me to pay for shipping for the first time.
Wait, why would I have free shipping? , I thought, have a problem with this tent Was it at the risk in return sent me?

In this email so that items are missing have not touched anything, email again on November 10.



Since there is no reply to email again on November 12.

There was a reply in 12 days.


-------------

Hello,

All of your complaints indicate to us that you are trying to re-sell
this item and the fact that this tent isn't "showroom quality" confirms
this. We are fine with people buying products from us and re-selling them in
their respective countries from time to time. However, because we primarily
sell to consumers who will actually use and abuse those said items,
superficial dust, the absence of a logo on the stuff sack, and the lack of a
manual (which you can download on Cascade Design's website by the way) among
other things, aren't a consideration or complaint for them.
I can assure you: this tent is not a sample. The stuff sack they
provided to us initially was ripped, so we had them send a new stuff sack to
us. It came without the name of the tent on the stuff sack. This tent is
made to be used, not just displayed in a store.
If you are dissatisfied with the product, you can ship it back to us
for a full refund. However, it is your responsibility to ship it back at
your expense. We apologize for giving you the impression that this tent was
a "showroom piece," but 99.9% of our customers would use the tent, which in
turn, would get dust / dirt on it, fibers would be frayed with use, the manual
thrown away after the first use for this tent is almost impossible to set up
incorrectly, and the stuff sack would more than likely be scuffed and the
like from heavy use.
Again, we are not going to pay for the shipping back to the US if
you are still indeed dissatisfied, but we will refund you the money if you
so desire.

-Mike

Hilton's Tent City
272 Friend St.
Boston, MA 02114
www.hiltonstentcity.com


-------------



Yara etc., purchased from the resale of this tent, I would say that I rattle? (Hey ←, I have purchased for yourself, you're something like a pissed 無性Ni)

This tent is that there is no guarantee in the sample.

Manual, Cascade Design of a Web site can download no problem. (It was good if you can also download the pegs and ropes ← (laughs)

We guarantee it. Well this tent is no sample. (But who could see that the sample ←...)

So back it is your responsibility from the shipping from Japan has said it will pay me to you ~


-------------


, And even if this "Mike" is as Tooru Tooru hear that, because not even talk, I decided to return at their own expense.





, And now ends up being refunded. . . .

It was Husband's



But still a bit early, because you can not trust, I thought whether refund is processed, the credit card company yesterday that the Web without jumping look bill.






Shipping from there, do not have $ 75.15 added on 27 October?
When I asked you to pay for shipping on Wednesday, August 11, Web check in the item description, the carriage, but certainly no, why have this item on October 27?



In the hearing contact the company saw the card.

Their credit card information if you know the shop is likely to claim they can change the date! ! !

In the credit card company to explain the situation, it is already speaking to other items already returned, this time on the request of the Hiltons Tent City will have to cancel things.

This is a potential hit to see card fraud as well, I seem to investigate.


City Tent Hiltons are really dangerous shop.
We never go buy.
Please note you ~


This damage, Hiltons Tent City to return fee.
JP 8200YEN / $ 82.5 = $ 99.39


After all, just've finished this, I used the wrong card, the card number changes occur.
This card is currently unusable.


Because the various things fairly withdrawn, the procedure is cumbersome - (sob)


With a previous charge, the temperature difference is too intense for this microphone.
Maybe you boss's charge earlier, but what a manager, to waste time and money together, but I do not know of the benefits of what your microphone Kojiraseru story so far, $ 99.39 price is quite large In the?



Until now, the Shop come to quite a few, where many shops that support international Dena quite polite, I was relieved to tell me, meaning that the risk of this microphone I Mashita.
In the future, attention will return to the basics. (Sweat)